Refund Policy for TURTU

  1. Introduction
    • This Refund Policy applies to all users of TURTU's platform.
  2. Eligibility for Refunds
    • Refunds will be considered in the following cases:
    • Service unavailability due to technical issues.
    • Duplicate charges for the same service.
    • Dissatisfaction with the service provided (subject to terms).
  3. Refund Process
    • Users must contact TURTU Support within 24 hours of the transaction.
    • Provide transaction details, including date, time, and service.
    • TURTU will investigate the request and notify the user within 48 hours.
  4. Non-Refundable Items
    • Certain services, such as perishable goods, are non-refundable.
  5. Reimbursement Method
    • Approved refunds will be processed through the original payment method.
  6. Timeframe for Refunds
    • Refunds may take 5-7 business days to reflect in the user's account.
  7. Contact Information
  8. Amendments to the Refund Policy
    • TURTU reserves the right to update this policy at any time. Users will be notified of changes.
  9. Final Decision
    • TURTU holds the final decision on refund approvals. And holds the rights to may change the policy anytime.